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Frequently Asked Questions

Email

PHC Partners Contact Information

Hours of Operation

Service Area

Address

Phone Numbers

Email

Hours of Operation

Regular Office Hours: 8:30 am - 5:30 pm, PST

After Hours Nursing Advice Line: 5:30 pm - 8:30 am PST at 1-800-797-1717

Customer Service: available 24 hours a day/7 days per week at 1-800-263-0067

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Service Area

Los Angeles County

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Address

1001 North Martel Avenue
Los Angeles, California 90046

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Phone Numbers

After Hours Advice Line: 1-800-797-1717

Claims Department: 1-323-436-5017 or 1-323-436-5006

Customer Service: 1-800-263-0067

Eligibility: 1-800-263-0067

Member Grievances: 1-800-263-0067

Member Services/Enrollment: 1-800-263-0067

Prior Authorization/Case Management: 1-800-474-1434

Provider Relations: 1-323-436-5023

TTY/TTD number: 1-800-735-2929

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Email

Click here to contact Positive Healthcare Partners via email at ca_info@positivehealthcare.org, this is a general information email box, please review phone numbers and contact information above for more specific information.

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